FAQs

FAQS

ORDER & SHIPPING

How long does order processing take?

All orders require 1-3 business days for processing before they are shipped. Once your order has been processed, you will receive a confirmation email with tracking information.

How long does shipping take?

Shipping typically takes 5-7 business days after processing. Please note that shipping times may vary due to carrier delays, holidays, or weather conditions.

Do you offer express shipping?

At this time, we only offer standard shipping.

If express shipping becomes available in the future, we will update our shipping options accordingly.

How can I track my order?

Once your order has been shipped, you will receive an email with tracking details. Please allow up to 24 hours for tracking updates to appear in the carrier's system.

RETURNS & EXCHANGES

Do you accept returns or exchanges?

No, all sales are final. Due to the nature of our products, we do not accept returns or exchanges for any reason. Please be sure to review your order carefully before completing your purchase.

What if I receive the wrong item?

If you receive an incorrect item, please contact our customer service team within 24 hours of receiving your order. We will work quickly to resolve the issue.

 

PRODUCT & CARE

What type of hair do you sell?

We offer high-quality virgin hair in a variety of textures, including Signature Straight, Lush Body Wave, and to come. Our hair is designed for everyday wear and effortless styling.

How long does the hair last?

With proper care, our virgin hair can last up to a year or longer. Be sure to follow our recommended hair care routine to maintain the longevity and quality of your extensions.

Can the hair be dyed or styled?

Yes! Our virgin hair can be dyed, bleached, and heat-styled. However, we recommend having a professional stylist handle any chemical treatments to preserve the integrity of the hair.

ORDER SUPPORT

Can I cancel or change my order after placing it?

Once an order has been placed, it cannot be canceled or modified. Please double-check your order details before completing your purchase.

What happens if my package is lost or stolen?

We are not responsible for lost or stolen packages. If your order is marked as delivered but you have not received it, please contact the shipping carrier for assistance.

How can I contact customer support?

For any questions or concerns, please email us at tschairlife@gmail.com. Our team will respond as soon as possible during business hours.

If you have any other questions, feel free to reach out to us. Thank you for shopping with TSC HAIR LIFE!